Hillgrove Hotel Leisure & Spa

The services that I received at the Hillgrove make this the easiest review I have ever written.

The Hillgrove was the 3rd place I went to see as a possible wedding venue. But the minute I met with Dean I just knew that it was going to be the place I was getting married. From the very first email to set up an appointment to look at the venue I received top class service. I had an appointment made for the following week. During the appointment Dean took great time to explain to us at length what the Hillgrove had to offer and also listened to us and answered all our questions. We were shown the Ballroom and drinks reception area all set up and the various different choices that we had in both areas. There was absolutely no pressure put on us at any time to book, in fact we were given a list of questions to ask all venues we look at to ensure we don't forget anything, to me this felt like a case of Dean saying " If you chooses us great, but if you don't I want to ensure you still get the best day" That spoke volumes.

After booking The Hillgrove for the wedding reception communication remained 100% at all times. I was in contact and met with Dean on a couple of occasions where i was able to discuss what i wanted to personalise about the day including table settings and centre pieces. Dean took time with me to set up the centre pieces in various ways incorporating both their items and my own until I find the combination that I wanted. He went above any beyond what I expected. Dean took time to talk me through my wedding and offer me suggestions or give me ideas when I was unsure. He advised me ways to do things that were financially better.

The food tasting night was just amazing - it was set up like a little wedding and was just so beautifully done. The food we had chosen to taste was served and we got to try some of the other options when we were not fully decided what we wanted. It was ensured that we were completely happy with the menu choices we had made before we left the hotel on tasting night.

In relation to room bookings, Breda was fantastic and in contact and was also able to answer questions and solve some of the room issues for us that came up due to people not booking, she worked wonders.

My wedding day was the best day ever from the moment I arrived. Dean arranged for me to be allowed drive into the hotel Foyer even though it wasn't raining as i wanted to get a picture. We were met with champagne and brought to see the room all set up prior to our guests. It was even better that was expected and left me very emotional. Dean and his crew had gone above and beyond. Dean checked in to see that everything was as we wanted and was willing if necessary to do anything needed, but everything was perfect.

The service provided from the moment I arrived was second to none. Everything went just perfectly. The food was absolutely amazing and everyone was and still is talking about how fabulous the food was. The servers both at the top table and the other tables were fabulous young people that were extremely polite and smiling and very helpful.

Liz who looked after us for the evening was constantly checking in to make sure we were ok and everyone was ok. She was extremely helpful and cheerful and just a pleasure to have around us.

My wedding was the easiest thing I have ever organised and was very stress free,

I would more that recommend the Hillgrove for a wedding venue, I would go as far as to encourage people to go check it out because you will be blown away with the service you receive.

Again, I want to mention Dean, He is second to none as a co-ordinator. He is fantastic at what he does and he does it all with such professionalism. His experience in wedding planning is evident in how his thought process in the organising of my wedding was ahead of mine and he helped me think of things i hadn't. It is obvious that he loves his job and he is fantastic at it. He dealt with my last minute table changes and never made an issue of it, in fact re-assured me it wasn't an issue. I 100% believe it was the day it was because of him and his team.

We stayed an extra night in the Hillgrove and it was organised that we could stay in the Bridal suite and not have to change. Dean checked in with us the day after the wedding to see how it all went and again on the morning we were checking out. I could not ask for anything better. I have absolutely no changes I would make to my day.

Thank you to Dean, his team and all the staff at the Hillgrove Hotel for making the day of our wedding the best day of our lives.

The Hillgrove Hotel was the perfect reception venue for our Big Day in July. We loved everything from our private arrival at the venue as newly weds to our Day 2 celebrations the following day. The venue was beautifully decorated and everything from our table plan display to putting out our wedding favours was organised perfectly. Our guests also had a wonderful time and are still raving about the drinks reception which was plentiful and varied for both food and complimentary drinks. They were also massively impressed by the quality and quantity of food served both during the main meal and late night snacks. Many guest commented that it was the best wedding meal they had ever had. The waiting staff and management were all incredible and looked after everyone so well. Our many overnight guests also loved the accomodation and leisure centre, many opting for a morning after swim before our Day 2 kicked off. They were all treated so well and had such a great time we had double the number we expected for our Day 2 celebration. This again was dealt with brilliantly and the management team were quick to organise more food to be added to our original order. Dean is a gentleman and was utterly brilliant as our co-ordinator. We knew from the first conversation we had with him, that our wedding reception would be in excellent hands. Dean's experience in wedding planning was evident as he was always one step ahead and answered questions or had suggestions and ideas before we even thought of them ourselves. We planned our wedding from abroad and he was incredibly flexible and quick to respond by email. Nothing was too much trouble and he was so professional and kind throughout. Last minute hiccups on our end were dealt with quickly and calmly and he had a solution for everything. Dean made planning and organising our reception very easy and stress free and we are very grateful for all of his efforts.
We would highly recommend the Hillgrove Hotel to any couple who are wedding planning and we are really looking forward to visiting again for our anniversary gift from the hotel.
Thanks so much to Dean and all the staff at the Hillgrove.
Ryan and Amy Nicholas