Symmetry Productions

The last thing we imagined we would be doing is leaving a negative review of one of our wedding suppliers. To our shock and dissapointment our videographer did not show up on our wedding day to capture our ceremony as was booked and there was no communication as to why he were not there. In the lead up to our big day there was good communication from both ourselves and our videographer ensuring that all was going to plan for our special day and again two weeks before our wedding we had a phonecall just to discuss how the ceremony would be captured, we ended the phonecall that evening all excited and looking forward to meeting our supplier on the day. Three days after our wedding there was still no communication from our videographer so we decided to make contact ourselves. We were told that there was a glitch with the software used for our booking and it never showed up on the day as a booking and we were refunded our deposit. We will never know if the reason given was genuine or not as previously stated there had been good communication in the months & weeks leading up to our wedding double and triple checking all was good to go for our date. We are trying not to dwell on it as we had an amazing day but there is a part of us that is upset that this happened and it cannot be un-done.

We are so delighted that we picked Derek to film our wedding day. He was so lovely to work with. He was unobtrusive during the day and we barely noticed we were being filmed but he captured so many lovely moments. The clips we've seen so far look amazing and we can't wait to see our full wedding video!

Can’t not recommend Derek at symmetry productions enough nothing was a problem! Everyone commented on how they didn’t know he was even there! Derek was so friendly and had us all at ease the whole day with a lot of laughter! My Dad passed the week before our wedding and he knew exactly when to give me a minute, my husband usually hates smiling and he loved Derek we can not thank Derek enough!